1.0 Introduction
iPEN Sdn. Bhd. (“iPEN”, “we”, “our”, or “us”) values the privacy of individuals who register with our services. This Personal Data Protection Notice (“Notice”) explains in detail how we collect, use, store, and protect your personal data when you create and maintain an account with us.
By registering for an account, you agree to the terms of this Notice.
2.0 Scope of This Notice
This Notice applies to:
- All users who register or maintain an account with iPEN Sdn. Bhd.
- All personal data submitted to us through our platforms, websites, or mobile applications.
- Any personal data processed by iPEN for the sole purpose of creating and managing user accounts.
This Notice does not cover external websites or services that may be linked to iPEN platforms. We strongly advise you to review their privacy notices separately.
3.0 Types of Personal Data We Collect
To create and maintain your account, we may request the following information:
- Identity Information: Full name, date of birth, IC or passport number, nationality.
- Contact Information: Address, city, state, telephone number, and email address.
- Login Credentials: Username, password, and related security details.
- Profile Data: Profile photo or optional information you provide.
- System Data: Device type, operating system, IP address, and basic log information for troubleshooting.
We will only collect information necessary for account setup and management.
4.0 Purpose of Collecting Personal Data
Your personal data is collected and processed strictly for the following purposes:
- Account Creation and Management — registering, verifying, and managing your user account.
- Communication — sending account-related notifications such as confirmations, password resets, or service updates.
- Customer Support — responding to your requests and providing assistance when required.
- System Maintenance and Improvement — analysing usage to enhance security and performance.
- Record Keeping — maintaining internal records for account administration.
We do not use your personal data for marketing, recruitment, or unrelated purposes without your consent.
5.0 No Sharing with Third Parties
Your personal data will remain strictly confidential. iPEN Sdn. Bhd. will not disclose, sell, trade, or share your personal data with any third party.
The only exceptions are:
- If required by law, regulation, or valid court order.
- If necessary to protect iPEN’s rights, property, or security.
Apart from these exceptions, your information will remain solely with iPEN.
6.0 Data Retention
Your personal data will be stored only for as long as it is necessary to:
- Keep your account active and functional.
- Fulfil administrative and record-keeping purposes.
- Comply with applicable legal requirements, if any.
When you delete your account or when your data is no longer required, we will securely delete or anonymise your information within a reasonable timeframe.
7.0 Data Security
We take appropriate steps to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Measures include:
- Secure servers and encrypted communications.
- Password protection and authentication processes.
- Restricted internal access to personal data.
- Regular monitoring of our systems.
However, no electronic transmission or storage system can be guaranteed as completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
8.0 Your Rights
As a user, you may:
- Request access to the personal data you have provided to us.
- Request correction of inaccurate or outdated information.
- Request deletion of your personal data when you no longer wish to maintain an account.
All such requests can be made through the contact information provided in Section 11.
9.0 Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal data, we will delete it promptly.
10.0 Account and Data Deletion
If you no longer wish to maintain an account with iPEN, you may:
- Use the account deletion option in your profile settings (if available), or
- Contact us directly at support@ipentech.com
with the subject line “Account Deletion Request”.
Upon verification, your account and personal data will be permanently deleted from our active systems, unless retention is necessary for legal or record-keeping reasons.
11.0 Updates to This Notice
We may update this Notice from time to time to reflect changes in our practices, services, or applicable requirements. When updates are made, we will revise the “Effective Date” at the top of this page.
You are encouraged to review this Notice periodically.
12.0 Contact Us
If you have any questions, concerns, or requests regarding this Notice, please contact:
iPEN Sdn. Bhd.
Email: support@ipentech.com
Address: B-03-3a, Perdana Selatan, Taman Serdang Perdana Seksyen 1, Seri Kembangan, Selangor, Malaysia – 43300
Phone: +60 3954 65225